Forum Discussion

telephone's avatar
teléfono
Newbie Caller
Hace 2 años

How To Opt Out Of The T-Mobile Forced Plan Migrations?

What can we do about:

Customers on specific legacy plans are set to be migrated. Below is a chart detailing which plans are affected and what plan those customers will be moved to.

 

      Plan actual         Plan After Migration
Simple Choice / Select Choice Either Essentials Select or Magenta
Magenta Go5G
Magenta 55+ Go5G 55+
ONE Go5G
Plan Elección Simple para empresas

Business Unlimited Advanced

  • Calm down, folks. Unless you get an email or text from T-Mobile about forced migration, don't flood the support channels just yet. Your just hobbling those who may have real support issues. This is for the most part all speculation based on some leaked internal documents, but TMO could provide some clarification as this spirals.

    P.S. Here’s an update from the primary leaker…

    https://tmo.report/2023/10/t-mobile-says-just-1-of-customers-will-be-impacted-by-forced-migration/

    “We still highly recommend you do not contact T-Mobile to opt out unless you receive a notification of a pending plan change.

  • candra72's avatar
    candra72
    Network Novice

    @fireguy_6364 hmmm read your contract and migration is not something people has agreed on to begin with. anyway moving on...

  • rmeden's avatar
    rmeden
    Network Novice

    anyone ever get the email about the migration yesterday? I didn't.

    I tried to use chat in the app to opt out on Sunday.  After 3 hours it disconnected me.

     

    So much for being an “uncarrier”….