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I have been having an issue with my Iphone XR for going on 4 months now. It has never been near water, never dropped and you can eat off the phone!

After changing from Verizon who I was with for 30 years,I have spoken to 5 team mobile reps and 4 supervisors….. not count a multitude of T- Mobile technical reps. After T-Mobile changing the SIM card and reseting the system, noone could figure out why my signal was so weak….. especially getting one bar at home and when using in the car. Broken conversations as well as the phone occasionally not ringing especiall from people in my contact list….A replacement phone was sent to the store where I previously purchased my iphone but after finding out it was refurbished ( which I refused since i purchased a new iphone from t mobile ) it was decided that then a T Mobile signal booster would be the best and final solution. I was asked to pick it up at a T mobile store last Weds 7/22 to avoid the $29.00 fee and after the T-mobile rep checked out and confirmed where it was avaliable for pick up near me, I proceeded to leave work early and pick up the unit. After driving 45 minutes and arriving to the T- mobile Scoth Plains NJ store, I was advised that it was never in stock!  MORE IMPORTANTLY WAS THAT THE T- MOBILE STORE REP WAS NOT WEARING A COVID MASK AND DID NOT HAVE ONE ON HER BODY.!!!!  As a representative of your company, this is uncalled for especiallly when a NJ mandate on manditory face mask protection for all be retail placed!  This store clerk tried to get closer to me in conversation as I kept backing away. AS A REPRESTATIVE OF YOUR COMPANY THIS SHOULD BE DEALT WITH IMMEDIATELY…. I HAVE HAD OPEN HEART SURGERY RECENTLY AND AM AT "HIGH RISK " TO DEAL WITH THINGS LIKE THIS!!!  Right now I am  honestly debating to write on social media and tell the world of how T-Mobile treats it's customers during a pandemic!

Being then was told to go to another store which this person swore has the unit I needed, I drove 15 miles to only be told they did not have and was referred to a 3ed store which also did not have in inventory.

This all after using ¼ tank of gas, spending over 2 hours in COVID conditions and driving like an idiot in a pandemic to just get my phone to work.!!

Needless to say, I was livid!

The following day I called T-Mobile I was given a 3 month credit by the supervisor for the occurance  & inconvinience and promised a  gratis signal booster delivered  overnite to my home which obviously never came!

Called a t-mobile rep and superviosr today ( Monday 7/27/2020 ) only to be told that they do not see anything ordered for me ( which was promised to me last Thursday 7/23 ) and it would cost me $29.00 deposit to have it issued to me but I must return back to T-mobile.

I hope this email hits T-Force as this is my last resort before social media hears my story….. I expect better service from your company, only to get broken promises and the run around. I also believe that my faulty XR phone should be exchanged for a better model as a IPHONE MAX PRO at your charge for the 4 month inconvinience experienced by your company…..

Unhappy customer 

Steve Nahorniak