Reaching out to T-Mobile via Email

they dont have an email. you can however contact them via Facebook or Twitter. same deal with being able to share what your having issues with compared to calling in...plus FB/T starts you with tier 2 support over the call in tier 1 support agents.

Hi I have an on going problem with Tmobile as well. I went to x.com(twitter), posted and tagged Tmobile and CEO Mike Seveirt. U can, anyone can, reply to the posts so it will get traction and will most likely help with our problem with them. If that doesn't work, file complaint to FCC, BBB, FTC, or even your state attorney general(someone recommended that). My profile to find me @krizzy_333

Very upset with T-Mobile. April of 2024 we were told that if we switched our account to my wife's name (since she was a little older than me) we could get a better deal on phones so we did. We were even canceling a line which would save us some money per the agent at the T-Mobile store. So i made the call from the store and took the account out of my name. My wife made the call from the store and put the account in her name. So we thought…. 3 lines made the switch, but Tmobile kept the line that was supposed to be cancelled under my name unbeknownst to us. So in addition to paying for the phone service for the account switch, the one number left on my account we have also been paying for since April 2024 at $179 per month. I don't understand how i can close my name off and yet they kept it open. I found out when i called T-Mobile to ask about adding a line, the guy asked which one of your accounts would you like to add the line to?  I said we only have one account, mine was cancelled when it went into my wife's name!  Nope, not the case so for 6 months we have been paying 2 cell phone bills. T-Mobile said they could only credit 2 months of the made payments (on an account that was supposed to be closed) back to us. So the other 4 months at $179 = $716 is just our loss. Tmobile is crooked, worked out great for them. They played it off as it was my job to check on that, I informed them if i had to "police" all my utility companies i wouldn't be able to do my own job. I asked the girl why would you transfer just 3 lines over!? She said she didn't understand how that happened. So T-Mobile is keeping the $716 that we could desperately use to feed our family. Tmobile is the big company that's screws over the little guy, very disappointed!! 

That is one more cover to cheat customers. They do not want any recorded track.

literally both the options i posted are recorded/tracked..you literally type your response out..as in there is a record of what was said both ways..

Simplifica las cosas.

T-Mobile, provide Email & Message Center for documented TWO-WAY communication.

So, there's not one. Maybe they will consider one (both).

Rod Mynatt

rod.mynatt@gmail.com

For,,, Questions as about Calls over Wi-Fi regarding E911.

Opciones

* Fix a Registered Address for E911 (just over Wi-Fi?)

Not stated clearly in the Check Box Question. (See below copied blurb).

y 

* For ALL LINES. 

   What when the different lines are not using the same Wi-Fi (different locations using different

Wi-Fi's). Needs Granular Configuration Options to set different. 

Also, needs a Non-Emergency Test Method.

I suggest maybe 9911 or *911. I realize to that daily plans are complex and strict on the public network. 

Admittedly, a dicey complex service. 

Does T-Mobile read these community forums.

I hope so.

+++++

Dirección E911 para todas las líneas

LIMITACIONES IMPORTANTES EN CUANTO A LLAMADAS WI-FI AL 911.

Los servicios de Llamadas Wi-Fi usan una conexión a Internet de banda ancha para realizar llamadas, incluidas las llamadas al 911. Es posible que la conexión a Internet de banda ancha sea provista por un tercero no afiliado con T-Mobile. Las llamadas al 911 usando Llamadas Wi-Fi funcionan diferente de las llamadas al 911 realizadas a través de una red celular o teléfono de línea fija. De ser posible, utiliza una conexión celular o un teléfono de línea fija para realizar llamadas al 911. Al activar por primera vez el servicio de Llamadas Wi-Fi con T-Mobile, debes brindarnos la dirección principal donde se va usar el servicio de Llamadas Wi-Fi (tu “Dirección E911 registrada”). Si llamas al 911 usando Wi-Fi, transmitiremos tu Dirección E911 registrada al Centro de Comunicaciones 911 que responde la llamada y es posible que se use para ayudar a los socorristas a encontrarte, pero también debes proporcionar al Centro de Comunicaciones 911 tu ubicación actual cuando llames al 911. Acuerdas actualizar tu Dirección E911 registrada si planeas usar el servicio de Llamadas Wi-Fi en una ubicación diferente a la de tu Dirección E911 registrada. You can update Your E911 Registered Address by accessing your MyT-Mobile.com account or by contacting T-Mobile Customer Care. Also view T-Mobile's Aviso de Privacidad y Términos y Condiciones.

Hacer que esta sea la dirección E911 para todas las líneas

78237. Ok so I'm not sure where to go with this but I'm not sure if i just experienced a transphobic encounter or what. The 4727 W Commerce St location located in San Antonio, TX   
        I was poorly treated and had not experience the best treatment. 
       I would like to speak with someone personally about it. 

Mchavis22 wrote:

78237. Ok so I'm not sure where to go with this but I'm not sure if i just experienced a transphobic encounter or what. The 4727 W Commerce St location located in San Antonio, TX   
        I was poorly treated and had not experience the best treatment. 
       I would like to speak with someone personally about it. 

 

To speak to someone, you can call 611 from your T-Mobile line and address your concerns with Customer Care so they can make sure the complaint reaches the right people.  

On May 28th 2024 someone fraudulently used my debit card to make 2 purchases to T Mobile prepaid. I immediately called my bank to freeze my debit card and order new card and called t mobile IMMEDIATELY to tell them about these 2 fraudulent charges. I called T-mobile numerous times and they refuse to refund my money because they said that whoever used my debit card has "rights" as well and they can't just take his payment away that he made even though I did not authorize ANYONE to use my card. My bank said since I have made T-mobile payments in the past they don't know if they can credit back that money to me but I clearly don't have T mobile prepaid  I HAVE POST PAID account and T-mobile can see that. If they don't want to at least refund my money that they gladly took without my consent then they can at least credit my account that money. Customer service and the management have been zero help and it's so frustrating because I didn't authorize this and it's $ 115. 78 just gone but they say the thieves have rights too. I work hard for my money. T-Mobile can clearly see that do not have a prepaid account!!!!!