Reaching out to T-Mobile via Email

On May 28th 2024 someone fraudulently used my debit card to make 2 purchases to T Mobile prepaid. I immediately called my bank to freeze my debit card and order new card and called t mobile IMMEDIATELY to tell them about these 2 fraudulent charges. I called T-mobile numerous times and they refuse to refund my money because they said that whoever used my debit card has "rights" as well and they can't just take his payment away that he made even though I did not authorize ANYONE to use my card. My bank said since I have made T-mobile payments in the past they don't know if they can credit back that money to me but I clearly don't have T mobile prepaid  I HAVE POST PAID account and T-mobile can see that. If they don't want to at least refund my money that they gladly took without my consent then they can at least credit my account that money. Customer service and the management have been zero help and it's so frustrating because I didn't authorize this and it's $ 115. 78 just gone but they say the thieves have rights too. I work hard for my money. T-Mobile can clearly see that do not have a prepaid account!!!!!