Forum Discussion
How to switch from post pay to prepay plan
Chat told me to go to a store. Store says they can't do it there. Chat doesn't seem to have a clue. 4 tmobile reps told me 4 different things and I am just too sick to fight over something that sh...
The link below shows the steps to convert from a post paid plan to a Tmobile prepaid connect plan. Looks like you need to buy a prepaid sim to start with.
https://www.t-mobile.com/support/plans-features/sign-up-for-t-mobile-connect-prepaid-service
I am not sure why your store doesn't want to take care of that for you. I have do e the reverse a d I had to do it in store if I didn't want to wait for the SIM to be shipped.
