Forum Discussion
How to whitelist our Email to Text notifications
My non-profit foundation's domain sends messages to individuals who provide us with their text messaging address. Our non-profit has been sending their email-to-text notifications every day for y...
We don't have any process for whitelisting external sources due to shared network configurations with spam sources. One thing that can help is to pick unique email user accounts that are not a generically shared combination with spam senders. So don't send from email addresses that start with things like noreply@ o admin@. We also use volumetric guidelines, so if you're sending out lots of messages it could still get flagged as spam. In that case, your best bet is to use a short code to send out updates to individuals.
Seriously, this is driving us nuts. We have to send out the texts with the address our service uses, which is noreply@cteams.com. It is required for everyone to opt in for these services. Sometimes the message goes through to some users and sometimes it goes through to other users, sometimes it goes through to all. IT'S RANDOM! We also have messages that contain links to RSVP for events - the length requires it be split up into two messages. 1/2 goes through but 2/2 does not. There has got to be some kind of fix; this is ludicrous. Surely you understand that we are becoming increasingly reliant upon this traffic for communication.
