I absolutely despise T-mobile now.

T-Mobile has been my mobile carrier for over 12 years, and I have been extremely disappointed in the poor customer service that does not care about resolving a problem that involves charging me for a $90 roaming fee, but instead sends me a link to close my account. For them, a loyal customer of 12 years is of no significance. Whenever I speak about T-Mobile's excellent customer service, I do so with great pride, but I must admit that that has changed a long time ago. It is evident that the person who is training these new customer service representatives is not doing a good job. As a result of my interactions with several customer service representatives in the past few weeks, all of them sound frustrated while doing their jobs. There is no welcome or friendly atmosphere in the office. Staff is annoyed when you question apparent charges, and doesn't care if you switch to another service provider. It is important to understand that T-Mobile is not the same company that takes pride in providing great customer service and ensuring their customers are satisfied with their service.