Forum Discussion
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
Same douchebaggery happened to me last week. Probably UPS is stealing it but T-mobile needs to get their act together as well. Why do i have to pay again for my phone while they are doing their "investigation". Send us our devices and you keep on doing your investigations. Since its not us (the customer) who lost it. Its your delivery partners.
when they mentioned that i place another order i just flipped out. Let them do their investigation and i am switching to Verizon.
This is unacceptable.
