Forum Discussion
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
If UPS says it was delivered its a UPS issue. You may have to start a case with them and file a Police Report to report it as stolen. T-Mobile will take the stance it was delivered as stated by UPS. I know this is not what you want to hear. They do this because people in the past have said they did not receive an item that they had. To cover themselves they have you order a new device and should credit the charge back to you when it is determined your device was in fact not received by you. In the future make sure all of you UPS deliveries require a signature.
