Forum Discussion
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
I ordered a phone from TMobile and when UPS delivered it to me the package had been tampered with a the phone was missing. TMobile tells me that they cannot help me and I basically have to fight it out with UPS to get my money back. I'm a loyal customer but I am really considering leaving TMobile to go with one of their competitors. Although they are cheaper I am considering paying the extra money. I am so upset
