I haven't received my phone, I think UPS lost my package

I'm experiencing the same thing. Mine got really complicated. I ordered a the iphone 14 pro max and it was a defect. I tried exchanging it and they made it so complicated to process an exchange and suggested I do a return and reorder and reprocess the whole upgrade all over. Which I did. I placed the second order on 9/30 and it was supposed to get delivered on 10/03. Before it ever got to my city and state, I requested for it to get delivered to an access point near me as I don't trust the ups driver to deliver it due to them trying to tamper my first delivery that I received partially opened. So I followed the second delivery through ups app and saw that the phone went back and forth from the access point to other parts of the town and back again 4 times to the location it was supposed to be delivered to just to see the message that it would be rescheduled for next day delivery and well it never got to the access point. I contacted ups and tmobile and ups said they would "look into it". I got an email saying they couldn't locate it and for me to contact sender which is TMO. I did and they got in touched with UPS and open a investigation on it. Still to this day with no resolution. I placed a third order since TMO suggested me to do so instead of waiting for the refund for the loss item. They told me I would get an automatic refund due to it being loss during transit. Now I'm being told to "wait for them to investigate" and "wait for the loss item to be found and returned" to them for them to refund me. Why is it that I have to wait indefinitely when it's not even my fault? Today is 10/26 and I spoke with numerous reps who claim they have escalated the issue and got no confirmation or updates on it. Today I reached out by phone at 611 instead of chat. She said that she had filled out a form for this loss phone and I have to wait 3-5 business again. I hope this will be the last time I have to deal with this issue as it is now the third or forth attempt. I'm sick of this and am running out of patience. It is definitely not TMO's fault and indeed UPS' fault. I hope TMO stop using UPS. They are the worse! But I do hope that TMO handles the situation better with refunding customers. It doesn't make sense for me to wait this long to get a refund and not even get updates on the situation without having to reach out to them myself. If I don't get this refund within the next 3-5 business days as promised, it looks like I will have to reach out to my card company to dispute the charge instead because this is unacceptable. I'm on the verge of wanting to go to the different carrier because of this. I've been a long time TMO customer and this is by far the worse experience.