Forum Discussion
I was promised a third line for free and didn't receive it.
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be ...
My husband and I responded to the promotion where you would get a free Galaxy S-22 if you added a line to your account for $25. We were assured that we qualified and added my son to our account. They told us the bill would look different initially, but then it would settle into the correct amount. It didn't as we are paying a monthly fee for the phone and a few add-ons that we were told were free. Interesting thing is that when I examined each named line in my account, it showed a device promotion for the phone as a $33.34 monthly credit which is what we are being charged. I think their problem may be a computer issue. I'm taking this information to them. I'll let you know.
