Forum Discussion
I was promised a third line for free and didn't receive it.
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be ...
I am going through the same thing right now. I have spent endless hrs on the phone and told to wait 2 months. I call back and they say the problem is fixed and wait another 2 months. It has been 9 months and was told yesterday they were going to give me the 3rd line free that I was promised. All of this after I had called and confirmed before I added the 3rd and 4th line. After I got off the phone they sent a text stating they were not giving me the 3rd line because the promo was too old. OMG it was 9 no old because of them not getting my bill right for 9 months and telling me to wait 2 months each time. I was told this promo was good for as long as I had the same plan. Someone is lying and it is not me. Has anyone had any luck with going to the BBB? They of course do not give you a copy of a contract or what they tell you. I am so frustrated with them and never had a problem when I was with sprint for over 20 years.
