Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

Yikes -- sorry to read that! Can you let me know what type of account you have (postpaid or pay in advance)? Are you using the DIGITS service? Lastly, have you had a chance to test this with more than one code? ¡Gracias!

- Marissa

I am having the same issue. I went to Tmobile,  they said I have no blocks on my account.  It used to work, it suddenly stopped. It is all short coded. I have a Galaxy 8+. I called the radio stations. They said it is not on their end. Please help! Thank you.

Hey. I'm having the same issue. My phone seems to be the only one on my account that has this issue. I have an S9+.

I've been with T-mobile for years and have NEVER been able to send texts to five digit numbers. It always says service access denied. I tried again tonight on something I know for sure was in the USA. I want to know why it's happening and how to fix it. I've never requested that anything be blocked. Please help! Thanks! 

Yes, this is most annoying. When I text the short code for grocery pick up, I get the Service Access Denied. I checked all the settings. It must be a T-Mobile issue. My family does not have this issue from other providers.

gemmagem wrote:

Yes, this is most annoying. When I text the short code for grocery pick up, I get the Service Access Denied. I checked all the settings. It must be a T-Mobile issue. My family does not have this issue from other providers.

do you have short code enabled on your account? might want to call in or hit up the agents over at FB or Twitter to have them double check and make sure its enabled.

magentatechie wrote:

Hey there, folks! There is a short code block that can appear on an account.  I'm not sure if the store has access to the tool used to remove it.  You'll need to reach out to 611 or T-Force to check and if short codes aren't blacklisted, they can file a trouble ticket for you.

Thanks for the Fix. I have been trying to figure this out.. Turns out it was on my phones setting that I must have set up in the past. Gracias 

fireguy_6364 wrote:

gemmagem wrote:

Yes, this is most annoying. When I text the short code for grocery pick up, I get the Service Access Denied. I checked all the settings. It must be a T-Mobile issue. My family does not have this issue from other providers.

do you have short code enabled on your account? might want to call in or hit up the agents over at FB or Twitter to have them double check and make sure its enabled.

Check your phone setting.. Mine was set to not allowed because i probably did it years ago.  

magentatechie wrote:

@drockwell , did you have a chance to reach out and see if your shortcodes were blacklisted? 

 

I understand you may have never specifically requested a block on them, but you may remember a few years ago when "Premium" SMS were popular- folks could receive daily horoscopes and things like that and were unaware that they were being charged for a subscription on their phone bill.  For that reason, most shortcodes were automatically blacklisted with the cellular carriers unless you specifically ask for them to be allowed, or for only specific numbers to be allowed.

If you've reached out to T-Mobile and requested the shortcode blacklist to be removed and you still aren't able to receive them, you will have to check your phone's settings.  Depending on your device manufacturer and software version, the method could be different.  (Your mileage may vary..)

For Samsung: 

Settings>Apps>Menu (3 dots in the upper right hand corner)>Special Access>Use Premium Text Message Services>Always Allow

For LG:

Settings>Apps & Notifications>Special Access>Premium SMS Access>Always Allow

Para Apple:

There is not a specific setting to turn off/on Premium Messaging, but you will want to check:

Settings>Messages>SMS (ON) and make sure MMS and Group messages are on too.

 

If you've hit all of these steps and you still can't get shortcodes, you might want to do a little research and find out what the number is that is trying to reach out to you.  (Try searching online or calling the company directly to find out); then send a the message HELP to that number and see if you get a response.  For example, Walgreens sends out prescription status updates from the number 21525.  If you send HELP to 21525, you should receive a reply back with instructions how to contact them.

 

Hope this helps!

This worked for me on an LG phone.  Went to store over a year ago and they could not help called LG support a few times no help.  ¡Gracias!

Same issue, but I also cannot receive texts from short numbers. This means I cannot receive texts from my employer and others that I do business with. I have called 611 multiple times but get the run around as if it's my fault. Any help?