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shelldon
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Joined 3 years ago
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Re: Customer service "Groundhog Day" with unresolved problem
Final update, fireguy: Twitter worked.😁 It did take a couple of hours of texting, then a rep called me, then a few more texts. He was nice. Empathetic. And had enough chutzpah and authority to clear the entire balance due on our two phones because of the hassles I endured. That was a VERY happy surprise. Thanks for helping out!23Visto0likes0ComentariosRe: Customer service "Groundhog Day" with unresolved problem
Thank you for the fast response, fireguy! September 6th we transferred mom's account to me so that I'm the only one responsible for it. She and my daughter are now on MY account. We unknowingly missed a step required to include the EIP with that transfer. I only found out in October after they sent a bill to mom to pay the EIP in full "because her T-Mobile account had been closed" or they would send it to a collection agency. I'll try the social media approach. Seems ludicrous that it's the only way to get to the next level of support.24Visto0likes0ComentariosCustomer service "Groundhog Day" with unresolved problem
I've been trying to transfer an EIP (Equipment Installment Plan) from my mom's account to mine. Started the process by calling customer service on September 6th. Failed. Called again on October 25th, then on October 27th to re-initiate the process. Failed. Had to drag mom (aged 81) to a local store to verify her ID and get a new PIN number. Called November 7th and was assured the transfer would happen. Failed. Called again November 17th and was instructed to drag mom back to the store to reset the PIN. Did that. Called again on November 26th and was reassured -- for the fourth time -- I'd get an email and a follow-up phone call to complete the EIP transfer. Got neither. For the fourth time. Any suggestions on what to do about this? How do I reach a COMPETENT person? Or maybe get T-Mobile to simply drop the EIP altogether and credit the balance due since they've effed this up so badly and wasted so much of my time, not to mention the aggravation they've caused? I appreciate any and all advice.Solved454Visto0likes11Comentarios