Forum Discussion
Customer service "Groundhog Day" with unresolved problem
I've been trying to transfer an EIP (Equipment Installment Plan) from my mom's account to mine. Started the process by calling customer service on September 6th. Failed. Called again on October 25t...
aside from taking her back down to a physical store you can try contacting them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support instead of the tier 1 call in agents.
also if you havent already you might have your mom put you as another allowed person on her account to make changes..that way youre on both and can make the changes for her without having to include her...since you dont have a line on her account im not sure if they can assign you as the primary account holder of hers account...maybe?
Final update, fireguy: Twitter worked. 😁
It did take a couple of hours of texting, then a rep called me, then a few more texts.
He was nice. Empathetic. And had enough chutzpah and authority to clear the entire balance due on our two phones because of the hassles I endured. That was a VERY happy surprise.
Thanks for helping out!
