Forum Discussion
Customer service "Groundhog Day" with unresolved problem
I've been trying to transfer an EIP (Equipment Installment Plan) from my mom's account to mine. Started the process by calling customer service on September 6th. Failed. Called again on October 25t...
aside from taking her back down to a physical store you can try contacting them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support instead of the tier 1 call in agents.
also if you havent already you might have your mom put you as another allowed person on her account to make changes..that way youre on both and can make the changes for her without having to include her...since you dont have a line on her account im not sure if they can assign you as the primary account holder of hers account...maybe?
Thank you for the fast response, fireguy! September 6th we transferred mom's account to me so that I'm the only one responsible for it. She and my daughter are now on MY account.
We unknowingly missed a step required to include the EIP with that transfer. I only found out in October after they sent a bill to mom to pay the EIP in full "because her T-Mobile account had been closed" or they would send it to a collection agency.
I'll try the social media approach. Seems ludicrous that it's the only way to get to the next level of support.
