is anyone else having trouble paying their bill online?

I'm really sorry to hear you've been having so much trouble too. It definitely shouldn't have been so difficult to get your payment process properly. If we drop the ball, it's on us to make things right and this is a classic case where we need to own this. I understand you should be able to call Care and get the help you need without having to go through our social media. T-Force is just an alternate method that can get the same results as our Care team. This particular forum is more of a peer-to-peer site for helping with resolving a wide range of issues. We do our best to give you as much help as we can here, but there are some instances that require access to your account that we don't have here. That's when we'll recommend reaching out to folks like our T-Force team to get account related issues resolved. I understand you don't use those channels, I'd just like you to know the reason I made that suggestion. In regards to having a direct email for our Customer Care team, we've been asked this before too. I don't have one I can give you, but what I can tell you is that we have a specific way of verifying accounts through calling and our social media channels used to protect your account and make sure we track and record all changes that take place. After hearing your story, I couldn't agree more that we could have done a better job for you. In the same breathe, I know this can be resolved and I'm sure our Care (as well as T-Force) have the tools need to make things right. I'd like to encourage that you give our Care folks another shot at trying to fix this for you. Not that you should have to, but if you reiterate what you've told us here, I'm sure they'll make the effort to take better care of you. My apologies for what happened, but I appreciate you choosing to come here and tell us this.