is anyone else having trouble paying their bill online?

Ive been having this problem for months with Firefox and Internet Explorer.  I've tried clearing the cache, and using other computers with no succes, and am forced to used the T-Mobile App.

No - its not easy to pay via my phone - its horrible - takes a minute or two to bring up the app, and another 5 minutes or so to fill out the payment info because because the phone has a small screen and poor keyboard layout.  Please fix your website or I'll start considering moving to another carrier.

That's a long time for this to be an issue for you. The only way to get this fixed for you now is to Community-2153 and have a Care rep file a Help Desk Ticket. That will get our web team to take a look at what's going on and help get this resolved for you. We definitely don't want you to change carriers, so I do hope you give us a shot to get this taken care of.

It is now JANUARY 5, 2018.........

IM HAVING THE EXACT SAME ISSUE

Cant pay my bill.....just keep looping back to the main page !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Oh boy. Sorry to hear you're having trouble but this is totally fixable. Have you already tried another browser to see if it's still looping? A Help Desk Ticket is the last step needed to fix something like this. Have you contacted our Tech Care folks to have this filed?

I've been having this problem for the past two weeks, on pay as you go and need to refill my account.  As soon as a I select pay with credit card, the screen with my cc info pops up and disappears before I can do anything and I am booted back to the main screen - HELP! -- I need to refill / pay my account soon.  What other option do I have?

Is there an online chat option for contacting the Help Desk and getting a ticket?  The problem exists regardless of the brower I use.

Sorry this is happening but thanks for testing another browser. You should try reaching out to our T-Force team using the FB or Twitter links in my badge. They have the tools to get that help desk ticket filed for you so this can be take care of.

I paid my bill on line through the T-Mobile app and my payment was lost. It cleared my bank but T-Mobile says that they never received it. They say they gave me credit for the payment but it does not show it on the T-Mobile app. I have talked to several representatives at T-Mobile and this problem has not been solved. I want to know where my money went and they can't give me an answer. This makes me want to leave them and get a new carrier.

We certainly wanna get this figured out for you too. I understand you've called already, but have you tried reaching out to our T-Force folks through FB or Twitter? I think it's worth it to run this by them so they can take another crack at trying to find out what happened. I do suggest mentioning that we tried escalating this before and that you're still having some trouble.

I've been having the same issue for weeks now.  I've found a workaround, but it's not 100% (it involves racing the page before it kicks you out).  It's very frustrating.  This issue exists whether I try to pay my bill via mobile phone (not the app) or on laptop.

On Google Chrome the issue exists even after I clear cookies, cache, everything I could find, since the "beginning of time."  😥  I actually tried Safari today, and it worked!  I'm still disappointed how I am no longer able to utilize my preferred browser to make payments or adjust payment methods (i.e update credit cards).  The app isn't always feasible/ reliable since I pay two accounts and can only access one account on there.  It also may not be available at times (and directs one to the website anyway).