Forum Discussion
Issues with In-flight Free WiFi
Recently I found out that to use the free Gogo Inflight I have verify with a text message. However, for the last 4/5 times I was unable to get a text message. My phone was in Airplane Mode and WiFi calling is enabled (and yes Wifi calling works with my device). When I get on the ground I find all those verification text messages coming in, but now it's too late. The only recourse is to chat with Gogo Inflight CS, and if you're lucky get a promo code from them.
Anyone else having this issue?
I have the same problem, this new wait for a code blows, we have 3 different phones on 3 different T mo#'s 2 didn't get the code until we landed and 1 got it a hour and a half later them the system said it had expired. On the return flight we tried as soon as we pushed back from the gate but it wouldn't log on to delta wifi until we were in the air and past ground service. They should make receiving it through messenger an option or allow us access to the TMo site to retrieve it through our accounts. The current system sucks horribly.
Bottom line is that the SMS verification is not a good solution. I'm never able to receive the text.
When I encountered this issue, where I could not receive the text message from TMobile after connecting to wifi.delta.com and following instructions, was solved by turning WiFi calling off and back on. Specifically I turned WiFi Calling Off, rebooted my phone (Samsung Galaxy S21 Ultra for those that like specificity), and afterreboot turned WiFi Calling back on. At that time I reconnected to the wifi network, did the registration steps, and the text message was received.
I talked with gogo support on my flight today and they recommended turning off wifi on my phone for 30 seconds and then turning it back on. After I connected to the delta network again, the text with the pin came through. I'm connected on the wifi on the plane now
People found out that they could “game the system” by just giving a different T-Mobile number, thereby getting unlimited sessions of in-flight WiFi. The new system prevents this.
in order to to receive those short code texts you had to turn airplane mode back off..figure it like this..the wifi wasnt going to work unless you confirmed with those texts..so having your wifi turned on didnt actually mean you were connected just yet..airplane mode was blocking those incoming texts.
Should I turnoff Airplane Mode midflight?
crackjackx wrote:
Should I turnoff Airplane Mode midflight?
I would try it as an experiment. Some phones just don't do WiFi Calling in airplane mode.drnewcomb wrote:
crackjackx wrote:
Should I turnoff Airplane Mode midflight?
I would try it as an experiment. Some phones just don't do WiFi Calling in airplane mode.My Oneplus 7T works with Wifi Calling when in Airplane mode (when connected my home WiFi).
crackjackx wrote:
drnewcomb wrote:
crackjackx wrote:
Should I turnoff Airplane Mode midflight?
I would try it as an experiment. Some phones just don't do WiFi Calling in airplane mode.My Oneplus 7T works with Wifi Calling when in Airplane mode (when connected my home WiFi).
same for my V60...but by then im not to sure you would be able to receive the code being sent to you. even though it was showing you connected to wifi technically it wasnt letting you connect fully until you confirmed via those texts..which wouldnt be able to come through wifi or wifi calling because you werent connected to it fully yet..might be one of those deals where you have to jump on it as soon as you are to your seat or rolling away from the gates possibly..if anything next flight ask an attendant..theyre probably asked numerous times per flight anyways..
