leaving family plan (owner of account)

lfigueroa608 wrote:

Thank you Heather, this makes sense. Yeah I am afraid about them losing the simple choice plan since that doesnt exist anymore. Darn. Could I change the plan for them after my number's ported over? Secondary line would need to speak to someone in spanish to make any changes.

I wouldn't mind hearing more, not sure if there's a more direct way we could talk. Gracias.

 

If the account only has one line after you move your line off, then they would lose that plan either way. If they kept the family plan and added an additional line to it, then they could keep the simple choice plan. The second line may have to pay extra for data since the plan is retired and the data packages changed. 

We have a lot of support for Spanish speakers, so they can give us a call at any time and get any questions they have answered. 

The thing I love about answering questions on the threads is that you may not be the only one with this question, so talking it out here provides the answers for anyone else that is wondering. If you want to direct message me, you can. I don't have account access, so I can't provide too many details. You can reach our customer support team my direct messaging T-Mobile on Facebook or Twitter and they can dig in and provide more account specific information.