Forum Discussion
military service
I am serving in Kuwait with a T4B T-Mobile One Military 2+ plan. I recently recieved a msg from T-Mobile stating that if I have any more roaming, they will shut off my data? Why would have I got this msg. I thought I was good to go with a military plan.
¡Hola, @magenta7572835!
First off, thank you for your service! We make an exception to the International Roaming allotment that @snn555 referenced above for those that are stationed abroad. I'm going to send you a private message with information on where to send a copy of your orders to and what other info to include. You can check your inbox aquí.
I received an excessive roaming notice as well and would like to know where to request a military exception?
¡Gracias!
you will need to contact TMO to get this taken care of..since you are already there you might try contacting them through either Facebook or Twitter.
the site here is primarily peer to peer with a small handful of TMO moderators to keep things in order...they do not have account access.
Thanks for your help. TMO does not know what I'm talking about. I even screenshotted this thread and they are only giving me options to suspend service or unlock my phone to use with a local GSM provider. I'm wondering if this exception is still a thing.
if you are already on the Magenta Military or Magenta Military Max plan they should be able to figure it out. call in agents are pretty hit and miss..theyre tier 1 support..the FB/Twitter route lands you with tier 2 support starting off.
May I receive the email. I am currently in qatar and have orders to show. I yes I am in the military.
I am in Kuwait with orders and need to submit them
Hello. Is this chat still monitored? I'll be going to Germany and could use this exemption as well.
no you will need to contact TMO either by call in or through one of their social media platforms to get this handled
I also have orders to submit if this program still exists.
Hello. I am currently deployed to Qatar. Can you please also send me the email instructions. Gracias
