Forum Discussion
Moving VVM to new phone
Had VVM on old phone (Android 6) and about 2 dozen saved voicemail messages. Transferred everything to a new phone (Android 10) but VVM app shows only one voice message from about a week ago (before I got the new phone), but not the rest of them. I assume the voice messages are stored locally on the old phone, but where are they and were do I put them on the new phone? I checked the old phone and they are still there, but still not on the new phone.
You can find steps to save visual voicemails here: App de Correo de voz visual de T-Mobile | Asistencia de T-Mobile. But saving the voicemails won't make them accessible in the Visual Voicemail app on your new phone, it only lets you download the file.
Have you tried forwarding the voicemail using email? That should let you confirm what file extension is used.
That's too bad, it would really have been helpful to transfer rather than exporting to some other location, considering they are stored locally somewhere on the phone. I would think a database transfer or something like that would work, but I don't know the inner workings of the VVM app.
It really makes no sense. I can move the files locally from one phone to another, yet the visual voicemail needs a server and that server changes if you change your TN or Sim. What a bunch of crap! They FORCE you to change phones and sims and you lose VM from friends and family that have passed away. Just use a third party app and hope they stick around! just another reason why I hate t-mobile and switched from them years ago, now I am being dragged back into their bs because they bought sprint. Their coverage sucks and so does this. I am beyond upset.
