Forum Discussion
Netflix Add Extra Member
Netflix just started charging for extra members but T-Mobile doesn’t have an option to add up two extra members to the Netflix plan for an additional fee of $7.99.
Please add an option to add additional two Netflix members so I can take advantage of the T-Mobile Netflix discounts. Otherwise this discount is useless to me.
- AirbossRoaming Rookie
Sure I can do that but Netflix does not allow or provide a balance billing option so I have to pay full price. There is no way to utilize the T-Mobile discount and add aditional lines for two people.
I am happy to pay the $7.99 per additional line but I'd rather do it with the T-Mobile Premium plan discount of $7 per month. With T-Mobile it would be $23 if they provided that option to bill for the additional lines.
With Netflix currently is $36.
We just need T-Mobil to provide an option to add up to two additional lines for $7.99 each.
Sounds simple right? Too bad it’s not.
- KrisRealtorNewbie Caller
I have exact the same Issue , T mobile charges for Netflix service and it was promised that we can share , I have now a disadvantage Since I cant have my Mother add to our Account even she has her line with us but not same household , I cant add her on Netflix , I just spoke to T-mobile Customer support and they said I can add those lines on Netflix account but its not true , so even T-Mobile has no clue how to fix this issues now , maybe time to look to other providers after 25 years of loyal T-mobile client , Im super upset
- PacCoastGirlRoaming Rookie
I have the exact same issue. I'm staying at my parents' home helping them as my dad is having a health issue. I've run out of travel credits and tried to add an extra member account so my mom and I can watch in the evenings, but I can't do that, and Netflix told me I have to travel home every 30 days to watch Netflix at their house. I live in AZ they live in WA - $500 plane ticket to watch Netflix! Crazy! Netflix's solution is to switch household every time my husband or I want to watch TV in a different house or pay for another entire account. Ridiculous!
- PacCoastGirlRoaming Rookie
Thank you cjake, I appreciate your answer but that is not accurate. T-mobile is a partner with Netflix, with a significant number of customers who subscribe to the top two Netflix tears, providing T-Mobile a significant amount of influence over Netflix. If T-Mobile can allow an upgrade to premium for an added fee they can also offer an upgrade to add an extra member for an added fee. If enough customers complain to both T-Mobile and Netflix, which I have (thank you for your mastery of the obvious) as a united force we can effect change. This is the basic premise of democracy and capitalism.
- AirbossRoaming Rookie
Thanks, I wrote a letter to customer relations in NM that I will mail tomorrow. I called customer service and the rep never could understand what I was talking about. I asked for a supervisor, she put me on hold for a few minutes them came back on caliming she was a supervisor and not the same person I just talked to. Funny because she sounded the same and relayed the same things with the same tone and phrases as she did before attempting to impersonate a supervisor.
Really bad customer service so far.
- cjakeLTE Learner
T-Mobile has nothing to do with your Netflix account except for paying the bill.
Netflix does not allow third party billed accounts to add extra members. T-Mobile is a third party which is why you can't add another member.
Complain to Netflix, not to T-Mobile which had no say over the changes Netflix made regarding account sharing and adding additional members.
- PacCoastGirlRoaming Rookie
Thanks Gramps! The fact is T-Mobile has customers that Netflix wants to offer a service to for a fee and have T-Mobile collect and pay the fee. If you don't think that gives T-Mobile leverage, fine. Don't speak up ,take what you are offered and be satisfied. I think T-Mobile has leverage and I'm speaking up to both companies, every one who is impacted by this in a negative way should. If your not one of those people I'm happy for you! Part of the lure of T-Mobile is the Netflix account, when I signed up I could use it anywhere I was, now I can't. That's a change in terms. T-Mobile needs to know they have dissatisfied customers as much as Netflix does. I'm happy you are happy with the arrangement, I'm not and I'm going to speak up because if we don't tell them we're not happy they won't know and won't consider alternatives.
- PacCoastGirlRoaming Rookie
You are incorrect, at your urging I contacted Netflix, again, and specifically asked the question of if they would allow T-Mobile to add this add on. They said it is up to TMobile to choose to allow this add on in the same way they allow the premium add on. Educate yourself before you try to educate others. Your wasting everyone's time!
- PacCoastGirlRoaming Rookie
Yes, cjake, you are right. This is the option I want, I want to be able to add an extra member for the fee, in the same way I can add the premium subscription for the extra fee, that they add to my bill each month. I don't want T-Mobile to pay the fee for me, I just want them to add the latest upgrades available from Netflix, the way they always have. What I'm being told now is they don't want to offer that and I need to pay 100% of the cost of a separate subscription or $15.99 rather than adding an extra member at $7.99, or whatever the cost is to do that.
Gramps doesn't think this is a reasonable request and that terms of service cannot be amended, they can. I think it's more he needs to be right 🙄!
So gramps, you’re right! Happy?
- PacCoastGirlRoaming Rookie
Ok, that explains why you seem so clueless on the topic, you don't use it so you don't have the context of how it works. I would refrain from commenting on subjects you don't have any experience with, is unproductive and doesn't help.
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