Forum Discussion
Numbers coming in incorreclty - showing as foreign countries
Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only been going on for about a week. The numbers below are in fact US numbers, if you look at the one labeled peru, it should be (513)-393-2193 - I dont know where the extra 6 is coming from. The Argentina number, is actually 877 -698-3261. Again, no idea where the +54 is coming from and the Croatia number is 385 428 1000 - no extra numbers there, it just formatted it incorrectly.
Is anyone else having this problem? I've hard reset the phone numerous times, no fix
Sorry about that! This is a tough one cause it looks like it's a Apple SW issue with the formatting. Have you had a chance to reach out to Apple support?
I have been having the same problem too for the past few months.
Device is iphone XS, iOS 12.1.2.
Been using iphones for about 8 years, never had this issue.
Just to re-iterate the problem:
(abc) def-ghij shows up as +ab c defg hij
So, a NY state number (315) abc-defg shows up as +31 5ab cd ef g (Zutphen, Geiderland, Netherlands).
This is regardless if the number is in my contacts or not.
Tried a plethora of software tweaks.
Apple feels is 'confident' that caller ID information is a product of the carrier, and the device will only relay the information provided by the carrier.
Please....help!
I am currently having this issue as well. Honestly, my issues started at the same time, and I have done all the tricks to get this to work properly. This is a T-Mobile issue, and not an IPhone issue. I also have a personal phone I use with a different provider, and I don't have this issue at all....this is the programming done on T-Mobiles end, and they need to fix it....
Feb 21, 2019 - same issue here on all our T-Mobile iPhones. The other family iPhones / colleague iPhones with different carriers using the same current 12.1.4 iOS don't have this issue. It does not seem to make a difference if the incoming caller in my address book or not, nor does it make a difference if they are in my address book and their number has +1 at the front .... most of my incoming calls from local US numbers are all appearing as international inbound calls. For example I live in 610 area code and calls are coming in as +61 Australia.
I have been working with T-Mobile tech support. The reset the caller the ID on all the phones (disable / re-enable / re-entered the names) and reset the Home Locator Registry. it has been 3 days and it *seems* to have fixed the problem on the phones. We are monitoring and will wait for a full week from today before closing the ticket.
has this helped? i'm seeing the same issue. latest IOS version on iphone XS. US phone numbers showing up as international.
I just purchased an Apple iPhone one week ago and it is now having this issue after using it for five days. I am not sure what is going on. It is really frustrating when loved ones are calling in and it is recognizing the phone number from a foreign country. Please let me know what can be done and how I can get this fixed.
I'm experiencing similar issues. Numbers coming in as international but they are from USA. For example, 763 area code shows coming from +44 (England). when they leave a voicemail message, it shows the correct 763 number. This is happening a lot!!!
This all started after signing up and activated t-mobile’s 15GB International Pass.
I reset my Caller ID / My Number to eliminate the "+". I was able to remove the "+" but it did not fix the issue.Frustrating! Any other suggestions?
Do you have an Apple phone?
Yes, iPhone X with iOS 13.1.2
Apple confirmed to me that they in no way change/provide/etc any of the incoming phone data. They said that is all from the carrier.
my issue is the local area code starts with 94.. the first call came in +94 (Sri lanka) and the second call a minute later came through correctly showing the city, state. I only noticed this issue because the Sri lanka and the local number were the same exact number, just formatted incorrectly.
