Forum Discussion
Official T-Mobile Connect Prepaid Discussion
To take advantage of this offer, please check out our Sign up for T-Mobile Connect Prepaid service page. ¿Aún tienes preguntas? Need clarification or want to give feedback? Drop us a message ...
Once again, T-Mobile’s marketing rolls out a new plan without training for Support.
Example: I called yesterday to switch two lines on my postpaid family plan to the new prepaid Connect plan. Obviously, both lines already have T-Mobile service and T-Mobile SIMs. "No problem," I was told. I spent the evening talking to the respective family members. This morning, when I called to make the change I was told, "No, the lines need a special Prepaid SIM and we cannot convert the lines without different SIMs." Right, when almost every T-Mobile store in the USA is closed, I have to find an open one and get two new SIMs.
DISAPPOINTING!! 😠
