Official T-Mobile Connect Prepaid Discussion

magenta10623933 wrote:

Hi  I have a T-Mobile pre paid account. My account is active and paid for in full. For the last 3 days my phone has not been able to get service. The phone says either not registered or cannot connect to network. I have tried contacting help online but they say I must call in for help. Unfortunately I do not have a phone that works. Can you help me? I have a Galaxy S8.  I have tried a turning the phone on and off, resetting network settings and removing the SIM card. None which have helped. I would like to avoid going into a store if possible. Given our health emergency.

I know this post is old, but, you should be able to use your own hotspot as a WiFi on S10 plus and older. I'm not sure about anything after the 10 version. Thought it might be helpful to others to go ahead and post bout it. I used it once on my S10 Plus a few years back when I had issues and there was no WiFi nearby.