Official T-Mobile Connect Prepaid Discussion

The new Connect prepaid plan is NOT supported by T-Mobile's eSIM app. 😢

Again, disappointing.

On the one hand, it's great that T-Mobile introduced the Connect prepaid plan when so many people are struggling financially due to the COVID-19 pandemic.

On the other hand, the actual implementation is disappointing in multiple ways:

1. eSIM activation, which supports social distancing and shelter-on-place is UNAVAILABLE through an app
2. T-Mobile customer support cannot perform an eSIM activation for Connect
3. The only option for eSIM is to activate a more costoso prepaid plan, then switch to Connect -- without a prorated credit

All the above at a time when AT&T's Cricket came out with a similar $15/month plan and Verizon's Visible has a $25/month unlimited plan. It's great that T-Mobile innovated with the Connect plan, but too bad the implementation made getting it so difficult.

@magenta10612646  y @magenta10612646 . I checked and I don't see eSIM is an option for folks opting for this plan.

@magenta2738723 I agree this plan has the benefits for folks you really need a plan like this. You have brought up some interesting thoughts about how we can improve. I've reported this internal. I can't guarantee the process will change for getting this plan setup, but I've mentioned to our internal folks as feedback for us.

You would lose your tenure. It's a new account. Me: Wait, so by changing from a post paid to a pre-paid subscriber.

Hola @thomas1 . That's correct. Changing from any postpaid to prepaid plan will cause the tenure to be lost on the postpaid account. We only suggest changing to this Connect Prepaid plan if you're comfortable with all the terms that go along with the change.

I'm confused by this in the fine print. "If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days." Do I need $15 balance to renew, or $60? Does it renew for 30 days at a time, or 120 days? Not sure I've ever seen a mutli-month renewal before.

That part means you'll need to keep the necessary balance in order to avoid the suspension. Basically, we encourage you to keep enough of a balance since the prepaid service last for 30 days.

tmo_mike_c wrote:
we encourage you to keep enough of a balance since the prepaid service last for 30 days.

Thanks for the reply.

Why the reference to 120 days then, as in "renew all lines on your account for 120 days"? Shouldn't it say "30 days", not "120 days"?

Your account will flip to a Not paid status if they aren't renewed after the 30 days. You'll have to pay for the features and plans in order to get out of that status and use the service.

T-Mobile is here to give folks help with staying connected. This plan is a benefit for those who need a very specific type of low cost plan. You can read more about the benefits on our NEW T-MOBILE CONNECT PLAN blog. If it's something you'd like to opt into, you can Suscríbete al servicio prepagado T-Mobile Connect | Asistencia de T-Mobile .