Forum Discussion
Offshre customer service a nightmare.
My account is so messed up I am not sure what is going on. I call customer service and there is such a major language barrier. I am trying to find out what I am being charged $115 for a hot spot fe...
$115 for a hotspot fee?!?! Is this for hotspot on your phone line or do you have a standalone hotspot device? Are you traveling? I don't have access to account details here, but if you share a screenshot of your bill with phone numbers/addresses/names covered up, I might be able to help decipher it.
You can also direct message us on Facebook or Twitter. Our T-Force team is all US reps and they kick butt! They are able to use a secure system to verify your account and can break things down so it all makes sense.
I have called between 07:00 and 17:00 CST M-F and always get an off shore representative. When calling is there a trick to get a US based representative during those hours? I am post paid account!
