Outsourced customer service

Mustang67 wrote:

When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account… I was told that was what made T-Mobile different than other companies.  Within the last couple months, whenever I call I get outsourced to someone different every time. I have had problems with my bill every month and am tired of dealing with someone different every month.  It's getting very frustrating.  

Yep it definitely said where your expert team was located and there were only a few reps for you personally.