Forum Discussion
Outsourced customer service
When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account… I was told that was what made T-Mobile different t...
Did T-Mobile move their customer service overseas? There used to be a dedicated team of experts that really new their products now its waiting long times just to add a service not to mention they don't know pricing. Seem as if we are going from okay to worse.
