Forum Discussion
Outsourced customer service
When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account… I was told that was what made T-Mobile different t...
ttocs wrote:I called the sales people about switching from Verizon, but their english was so bad we could barley communicate. I gave up and did the switcheroo in person at a store. A bit inconvenient for me, but a very competent young lady got it done quickly with no activation fee. And a new Moto G 5g for free as well. I hope I never need to call about any problems.
personally i stick to contacting them through one of their social media platforms like Facebook or Twitter. easier to deal with and zero chance of accent/language barriers happening.
