Forum Discussion
Outsourced customer service
When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account… I was told that was what made T-Mobile different than other companies. Within the last couple months, whenever I call I get outsourced to someone different every time. I have had problems with my bill every month and am tired of dealing with someone different every month. It's getting very frustrating.
Customer service is a joke. We have had a business account for over 9 years. Typically get outsourced to a foreign country. Tonight was the icing on the cake when I had the displeasure of speaking with Vince who struggled to answer my questions about our account. So I asked for a manger to confirm the updates had been done so that our daughter would not have any issues tomorrow out of state. He tried refusing then said it would be a few minutes and put me on hold. Well he neglected to mute himself. Muted me but not himself so never heard me tell him I could hear him. Well for almost two hours I had to hear dogs barking and his sex talk slipping in and out of English. OMG. I recorded it with my iPad after the first 10 minutes. I then called back on my husbands phone and asked for a manager. I ended up speaking with a very nice manager who could hear VINCE and his discussion in the background. All about sharing her sexy Facebook …. blah blah blah. She was making a report and jumped on the call to hear him say I have customer in hold now an hour and 10 minutes then start talking about her sexy again.
yeah great business reps you have us dealing with now TMobile. To top it off he hung up the call after 2 hours nearly. I told the manager that. About 15 minutes later he called me back and it sounded like he was in his car. He said this is Vince and I'm calling because I know it took a long time but I was waiting on customer support to pick up the line. I cut him off and let him no " no Vince. You lied and never reached out to your manager and you failed to mute your conversation. I heard it all and recorded it all. Including your remark about having me on hold over an hour and the manager heard you say it. We also heard all your sex talk and Facebook chit chat so we have nothing more to discuss " he simply said after a LONG pause ok ✅
