Forum Discussion
Pay off EIP early & bill credit
I got my new iphone 7 with the iphone trade up promo (I traded in iphone 6s) that I can receive bill credit for 24 months to eventually bring down my phone cost to 0. But I am wondering if I pay ...
Hey there 😊 If you pay off the EIP early you will still receive the monthly bill credits for as long as you maintain the other promotion eligibility requirements like keeping the line active.
Hola Chris,
After read your response above about paying off EIP early without losing the monthly credit from iPhone trade up promotion, I was going to paying off the EIP for my iphone7. I called customer service line, talked to a live representative, she told me that I will lose the monthly credit for the remaining months if I paid EIP for my iPhone7 now, and she said it is a internal policy which will be send to me after I paid off the EIP, and she even told me that she has put a statement in my account indicates that she has told me I will lose the remaining monthly credit if pay off EIP early.
I pointed out your response to her during the conversation, but she said that your response is not what the policy she know.
I am confused and worried, because I have paid off some of the balance, not all, but the remaining balance has been shorten because of the extra payment I made. I was going to pay off the remaining balance, but don't know what to do now.
Can you please help and clarify the policy once more, and let us know if I need to speak someone to confirm the policy who should we talked to.
Many thanks in advance.
Keith
