Forum Discussion
planes para celulares
My father used the Magenta shared plan since getting forced to, after Sprint/T-Mobile merger. I also had a sprint plan but decided to take one of his 4 lines and he'd pay the bill each month. I agree...
It states in this link to call but you can try going to a Tmobile store or contacting Tmobile using messenger on one of Tmobile’s social media accounts like Facebook or Twitter.
https://www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member
When a loved one passes it can be hard to deal with all the different accounts and things along with the grief. My sincere condolences to you and your family.
Whether you are responsible for the bill or fees on the current account usually depends on a couple factors. Primarily, if the phone you want to keep has a payment plan, you might have to pay the past due payments for that and then take over the remaining balance on a payment plan on your own account. If there are fees for coverage devices or home internet equipment, you can usually set up a return for those devices and then the charges would be reversed.
When I was still taking phone calls (before taking over this amazing Community) I took the phone calls to help family deal with accounts where the primary person passed away. The teams that help with this know that you are already going through a lot and try their best to make the process as easy and straightforward as possible. I am sure they will be able to do that for you and you feel at least some relief when this is all squared away.
