Forum Discussion
Phone stolen from package that was shipped.
I ordered a pixel 3a xl during sale for $379. Came home to find ups box opened, only the phone was taken out of the package, everything else was still there. Called Tmobile support was told to se...
Call Customer Care and have them blacklist the IMEI on the box, if they haven't done this already. This will ensure the device will not be usable on any carrier in the US and Canada.
I'm so sorry your phone was stolen from the box. We can definitely take a look at what is going on here and determine the next best steps. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team. They will be able to securely access your account and do the necessary audits.
