Phones not shipping?

oldsaltygeez wrote:

I was already pretty incensed that the upgrade page outright lied in print about the cost, something I meticulously checked over after the fact. Finally decided that wasn't a fight worth starting, and ordered a phone upgrade, last week.

 

It has been so long that the pending charge has dropped off of my bank. There are no updates or indications of when or why this is happening. I'd like a normal, human answer about this process, and whether I should expect any feedback or updates.

Getting a new phone is exciting and the anticipation of waiting for it in the mail really tests my patience. Having to wait longer than originally expected, can drive me up a wall. When you say there are not updates or indications, have you checked the order status on your T-Mobile account or were you referencing that you haven't received a text or email about the order? When you do pull up the order on your my.T-Mobile.com account, what is the order status as of right now? That can shed a lot of light on where the order is in the process. You can try reaching out to our customer service team on Facebook or Twitter by using the icons at the bottom of this page. They can verify your account and order details to give a bit more information also.