Phones not shipping?

Having the same issue here as well! Ordered on the 7th of September, payment went through in the 11th and here we are on the 23rd with no real update. I've contacted CS multiple times about it and have been told a slew of different things. It'd start off as there fue an inventory issue, then that there wasn't and back to the original response. I'd rather not place a new order as I'm a new customer with a new line and relied on the new line discount (helped make choosing T-Mobile easier as I saved the most money compared to other carriers) and don't want to deal with this again.  I even had a supervisor tell me they'll "keep monitoring the shipment so I don't have to keep contacting them about it."  In what world is that okay to say to a customer?!  Maybe give us customers real answers the first time and we won't have to keep contacting every other day, especially with this much money on the line.