Forum Discussion
Revisa que tu número telefónico T-Mobile de 10 dígitos sea correcto.
As the title suggests, email account cannot link to the phone number, nor can I register for service separately with my phone number.
@snn555 is right. We are going to need to look at this on the account side to see what is going on. Por favor contáctanos when you have a moment.
Maybe a little bit more clarification as to exactly what other services you're trying to link together with your T-Mobile number and who is asking or what company is asking for your 10-digit number.
I literally mean I cannot register for a T-mobile online account with my phone number, which is why I used my email to post in this forum.
I would reach out to T-Mobile on social media or dial 611.
@snn555 is right. We are going to need to look at this on the account side to see what is going on. Por favor contáctanos when you have a moment.
I'm having the exact same problem. Both the website and the app will not accept my phone number so I cannot log into my account. I also cannot get short SMS (2 factor authentication) messages anymore. I verified "block unknown senders" is not on. I have called T-Mobile and they worked on it for 2 hours then hung up on me. I called back again and they said they don't understand why it's not working - but no solution. Calling back a third time to hopefully get someone who's run into it before or who has the technical skill to solve it. The person said they also tried it on thier end and it won't allow that number to be registered…. (everything was working fine until about 3 weeks ago).
