Forum Discussion
ported number not working correctly
I was a TMobile prepaid customer for years. I recently rolled my number over to a standard post-post Essentials plan. I got my temp SIM card, installed it and then called support to get my previous pre-paid number ported over.
Everything seemed to work fine EXCEPT when I send text messages to two friends that I know are on Android, my number shows up as the temp SIM number still. (I'm using Google Messages on my phone and/or For Web). All my friends that are on Apple devices it seems to show up as the old, prepaid number that was ported over.
Digging into it a little more, I noticed that if in Messages I send my texts as SMS/MMS and not RCS, then my texts go through on the pre-paid number that was ported. But if I leave RCS on, and I text those two Android users, then they receive everything on the temp SIM number still.
So it seems to be linked to RCS vs SMS/MMS itself. But I don't understand why or what to do about it.
Anyone with any ideas?
Go to settings under messages and go to chat features - status You have to change the number there from the temporary number to your ported number. Then it works.
Once in the chat features, you can see what number it is using but cannot edit it. Disable the chat feature wait minute then enable it again. It asked to verify number but if you will wait a few seconds it will update itself. At least it did for me.
