Forum Discussion

msully's avatar
msully
Newbie Caller
Hace 6 meses

Price lock lie

Price lock lie

even in their terms and conditions on their web site states:

¿PUEDE CAMBIAR, SUSPENDER, O TERMINAR MIS SERVICIOS O ESTE CONTRATO T-MOBILE?

​​​​​​​Si. Excepto como está descrito a continuación para Planes Tarifarios con garantías de precio fijo (incluyendo la “Promesa sin Contrato”) podemos cambiar, limitar, suspender o terminar tu Servicio o este Contrato en cualquier momento, incluyendo si participas en cualquiera de los usos prohibidos descritos en estos T y C, o si ya no vives dentro de un área de cobertura de red donde T-Mobile es el dueño, o participas en conductas acosadoras, amenazantes, abusivas u ofensivas. ​​​​​​​Si tu Servicio, Producto o cuenta se limita, suspende o cancela y luego se restablece, es posible que se te cobre una tarifa de reconexión. Tu cuenta aún puede acumular Cargos incluso si el Servicio está suspendido. Eres responsable de cualquier cargo en el que incurra mientras tu Servicio o cuenta estén suspendidos.

​​​​​​​Bajo ciertas circunstancias limitadas, podemos impedir que tu Dispositivo funcione en nuestra red. Si el cambio a tu Plan Tarifario, Producto, o Servicio tiene un efecto negativo significante, te notificaremos del cambio con 14 días de anticipación. ​​​​​​​Se considerará que aceptas cualquier cambio al usar tu Servicio después de la fecha de entrada en vigor del cambio. Podremos excluir ciertos tipos de llamadas, mensajes o sesiones (p. ej. líneas de conferencia y chat, llamadas de transmisión, internacionales, 900 o 976, etc.), a nuestro exclusivo criterio, sin nuevo aviso. Para obtener información sobre nuestra política de desbloqueo, visita www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy.

Si estás en un Plan Tarifario con garantías de precio fijo, no aumentaremos tu cargo de Servicio mensual recurrente (“Cargo Recurrente”) por el periodo que aplica a tu Plan Tarifario, o, si no aplica ningún periodo específico, mientras que continuamente sigas siendo cliente en regla en un Plan Tarifario que califique. Si cambias de planes, la garantía de precio fijo para tu nuevo Plan Tarifario aplicará (si es que existe alguno). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

 

How do they respond to this

Servicio al Cliente
t-mobile
  • APE's avatar
    APE
    Roaming Rookie
    Hace 6 meses

    EVERYONE MUST FILE A COMPLAINT against T-Mobile with the Federal Communications Commission, and Federal Trade Commission (ReportFraud.ftc.gov)!!!!  T-Mobile has to respond to them, and this is the only way to battle them as a whole.  

     

    To FCC

     

    I've been a T-Mobile customer for 15 years now. I was always reassured throughout all the years through management and all T-Mobile staff that my plan will never go up in price. It is a grandfather plan, and is not subjected to any type of raise. I just received a text from T-Mobile stating that there has been no increase for 10 years. They will now charge five dollars more per phone line, and two dollars a line per wearable per month. This is not acceptable, I was always reassured from all T-Mobile staff that rates will never increase with the plan that I have. This is fraud, and it's not acceptable.

     

    FCC Responce

     

    Hi ####, Thank you again for your submission to the FCC. The FCC's role in this process is to facilitate a conversation between you and your provider. We received a response from your provider to your Ticket No. #######. Here's what happens next: - Your provider is required to send you a written copy of its response. Keep in mind, If the carrier sends the response by postal mail, it could take up to 10 days for you to receive the response. - Please review your provider's response. If the issues you raised in your ticket remain unresolved, you can reply directly to this email with a short description of the problem. - Keep in mind that billing adjustments or other actions by your provider could take time to implement. - If we do not hear from you within 30 days, your ticket will be closed. - If you have new issues with your provider, you can file an additional complaint by going to: consumercomplaints.fcc.gov

     

    To FCC

     

    They contacted me by a letter, and did NOT address, and confirm the PROMISE made for the last 15 years that my rates will NEVER INCREASE. They will get away with what the FCC will allow them to unless you guys act. They acquired a lot of customers over the years based on a lie, and promised that our plans were grandfathered in for the life of service unless WE would change our plan. Now they state that they will pay our last month if we would decide to leave them, and go to a new carrier as long as we would give them a 60 day notice; WOW! Why would they do that if they have done no wrong?????? Paying one months service is nothing based on our monthly rate for life. Don't allow them to do this, for it is wrong, and should be against the laws of our land. This is simply corporate greed, and should not be allowed. Why should we be punished for corporate greed? At the end of their letter, they simple asked that I withdraw this complaint; that will not happen. We are not talking about some mom & pop business, we're talking about a massive corporation that our government allowed them to merge to become even larger, and more powerful. This is ALL WRONG, AND SHOULD NEVER BE ALLOWED!!!!! The letter was similar to a politician; evading the issue with rhetoric.  

     

    I just filed a complaint with the Federal Trade Commission.