Forum Discussion
Promos not honored
I called to get info about T mobile home internet. While speaking to the agent she sent me promo for 1 free year of Appletv+ and Paramount+, a free amazon echo and a $50 gift card if I signed up for ...
When I signed up, I was offered the 50 inch Amazon fire TV as my promo (I would get the TV 10 weeks later). Despite multiple calls, it has proved pretty much impossible to get what I was offered. The internal communication within T-Mobile needs work - on one occasion, I spoke to 4 different people on my first call - being passed on each time and starting the whole story again. Eventually, the last person concluded that I would be in the '10 week window' in a further couple of weeks and all would be well.
I just called again and was told that I would not be getting the TV I was offered.
I've asked them to cancel the service and I will do do that I can to warn others not to be fooled by these false offers. It seems that T-Mobile 'Sales' are very optimistic on offers being fantastic / compelling, but in the post delivery window, the promises evaporate - buyer beware.
