Promos not honored

I also, like the attached statement, signed up for 5g T-Mobile 50-inch Amazon Fire TV promo on T-Mobile Tuesdays. I fulfilled all the requirements of the offer. I have never received the codes that I was promised to continue the order with Amazon. My multiple chats and phone calls to customer services (a term I now use lightly) have all been similar. I have qualified for the promotion and fulfilled its requirements. I have escalated this to the proper department who will be speaking with you shortly. I am sorry this wasn't handled correctly by the previous person you spoke to. 

I am not the one to cancel my service as I do enjoy the service and the price point. However, I would hate to waste my time, filing small claims proceedings or even based on the large number of similar complaints begin the research into a class action lawsuit on something that can easily be resolved.  

Any suggestions or ideas?

magenta10621344 wrote:

When I signed up, I was offered the 50 inch Amazon fire TV as my promo (I would get the TV 10 weeks later). Despite multiple calls, it has proved pretty much impossible to get what I was offered. The internal communication within T-Mobile needs work - on one occasion, I spoke to 4 different people on my first call - being passed on each time and starting the whole story again. Eventually, the last person concluded that I would be in the '10 week window' in a further couple of weeks and all would be well.

I just called again and was told that I would not be getting the TV I was offered. 

I've asked them to cancel the service and I will do do that I can to warn others not to be fooled by these false offers. It seems that T-Mobile 'Sales' are very optimistic on offers being fantastic / compelling, but in the post delivery window, the promises evaporate - buyer beware.