Forum Discussion
Promotional Trade-In Credit Never Applied to Account?
Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any...
UPDATE.. I wrote a letter to T-mobile customer service and my issue was resolved and i was made whole. The customer service rep. who contacted me was courteous, knowledgeable and empathic.
:)
i think we have been looking for resolution in the wrong places..write a letter
Kat V
