Forum Discussion
Trade in Promotion
T-Mobile is running a promotion this week where you can trade in a Iphone 7 for $500 with an addition to opening a new line. I currently have 5 lines on my Tmobile ONE account. I'm wondering if I open a new line with this promotion and canceled one of my old lines in 2-3 months, if it would effect the $500 promo? I went to 3 different Tmobile stores and one said I can cancel one of the old lines first and then add the line a few days shouldnt be any problems. Another store said I have to keep all the lines for 12 months before i can cancel any lines. Another store said I have to keep all the lines during the 24 months till the phone is paid off before i cancel any lines. Does anyone know what is the right answer?? Personally I don't need 6 lines, but trading in a 7 for $500 seems like a great offer.
As far as I know, the promo is tied to the new line.
The easiest way, depending on how fast you want to take advantage of the trade in, is to activate a new line, then call in to cancel o e of the other lines. That way, you still have 6 lines in the end and there is no few days waiting.
My issues is when canceling one of the old lines, will it void the $500 trade in promo. I don't want to cancel one of the old lines just to find out that they void the $500 trade in promo.
As far as I know, the promo is tied to the new line.
https://support.t-mobile.com/docs/DOC-38935#heading2
Código de promoción: T187
Período: 12/6/19 - 1/2/20
Credit: up to $29.17/mo. for 24 monthsSi se cancela la línea antes de recibir 24 créditos en la factura, es posible que debas hasta el valor total del dispositivo (iPhone 11 64 GB - $699.99) / (iPhone 11 Pro 64 GB - $999.99) / (iPhone 11 Pro Max 64 GB - $1,099.99) / (iPhone XR 64 GB - $599.99) / (iPhone XS 64 GB - $749.99) / (iPhone XS Max 64 GB - $849.99); si se cancela la cuenta, puede contactarnos antes para realizar pagos mensuales del saldo con descuento. El impuesto sobre el precio, antes de los créditos, se paga al momento de la compra. Oferta por tiempo limitado; sujeta a cambio. Se requiere servicio elegible, línea adicional, intercambio elegible ($700 por el iPhone 8, 8+, X, XR, XS o XS Max, $500 por el iPhone 7 o 7+, o $450 por el iPhone 6s o 6s+) y acuerdo de financiamiento. Si cancelaste líneas de voz en los últimos 90 días, reactívalas primero. Se requiere una tarjeta SIM de $10 y, en tiendas y llamadas a servicio al cliente, un cargo de $20 por asesoramiento o asistencia para la actualización. Hasta $700 a través de crédito por intercambio y créditos en la factura mensual; la cuenta debe estar activa y al corriente para recibir los créditos; puede demorar 2 ciclos de facturación desde el intercambio del dispositivo. Máximo de 4 por cuenta. No se puede combinar con ciertas ofertas o descuentos (por ejemplo, Carrier Freedom).
Comprar un nuevo iPhone 11, 11 Pro, 11 Pro Max, XR, XS, XS Max usando el Plan de Financiamiento de Equipo (EIP) de T-Mobile, activar una nueva línea de voz en un plan elegible e intercambiar un iPhone elegible para ahorrar $700 a través de un crédito único por intercambio y 24 créditos en la factura mensual.
Don’t fall into their dirty trick of trade in promotions. 15 months ago, I traded my like new iPhone 8 Plus for the iPhone 12 Pro Max and never received any trade-in promotion.
The only way I recommend is to do the trade-in in store and make sure the promotion is active before leaving, otherwise they will screw you up.
Trust me I have been emailing, phoning, texting, and chatting with customer service every month for the last 15 months and still nothing.
