Forum Discussion
Promotional Trade-In Credit Never Applied to Account?
Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any...
I have the same issue and even worse. They promised to take care of balance device payment from Verizon when I switched 2 months back. They didn't do anything with Verizon which costed me $679 dollars to Verizon. I called and they said there is glitch in the system and they will approve and send me a master card for $679 but I have not yet received it.
TMobile is also double billing me. They are charging on my two cards without even my approval.
