Forum Discussion
Promotional Trade-In Credit Never Applied to Account?
Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any...
Still going through this. I only received 2 of the 4 credits. Every customer rep I've spoken to tells me the other two are still under review. It has been approximately 5 months of waiting. Just another way for T-Mobile to keep customers locked in, if they want to see the end of their credits. Or bait and switch which seems to be a recurring theme. Not what the company used to be when I had it years ago, regretting switching back.
