Forum Discussion
200mb free for life plan: Devices have no data service, but can go to tmobile.com
Hi everyone. I have two devices that have been long since active on the 200mb data for life plan. One is an ipad, one is an android tablet. The android tablet is my work tablet as a wildland...
MANY THANKS @hrao
This week, I tweeted @tmobilehelp & was quickly asked to DM them. I gave them the "Mobile Internet Number" found in an old email that TMo used to send when the 200mb offer was still live. & said my mobile iPads data plan had stopped working last month after being inexplicably deleted? I simply asked that it be restored & never mentioned that it was the free for life plan.
Had only 1 agent who initially was confused by a different one time data plan linked to my account that was purchased after exhausting that months 200MB limit. Pretty quickly that was straightened out & I clarified I needed my monthly 200MB plan restored, then the agent pasted the following note copied from my account after telling me:
“Yes, it has been restored on 11/08 here's the system memo for you to see:
System memo: Free T-Mobile Msg: Your free Mobile Internet data has been renewed. Enjoy another month of 200 MB of data until 12/08/2020 20:46:00. Visit us at http://mim.t-mobile.com. ^"
Weird thing is, I had checked periodically and definitely after the 8th but never was able to activate the data? When I tried after the agent told me that, the data was back & everything worked fine!
