All calls to T-Mobile 611 go directly to T-Mobile reps in Philippines from 03 to 12-2021

Dear T-mobile:

I bought my first cell phone in 2005. it was a BlackBerry through T-mobile. I have always liked T-mobile because some of the innovative things they have done to compete with the other carriers and they have always been very nice. So, I have always had only T-mobile. Gracias.

I now have an iPhone13 pro phone which is on a payment plan. I am still learning how to operate all of the features of this phone because it is much different than a BlackBerry.

Unfortunately, I did not get a chance to comment upon the rep that I talked to online… It did not automatically go to the survey after my call on June 16.

I talked to a very helpful and courteous rep named 'Joeylyn' because I was calling Indonesia and could not get through. I called so many times. I asked her if she could please check the lines. I have an unlimited International text and calling plan to over 200 countries. I often have problems when I call friends in Indonesia. It is often hard to get a good connection, maybe because of their infrastructure and inferior phones. Well, she checked everything out for me and got the same messages and results that I did. I guess the friend I was calling in Indonesia had turned off their phone or had bad weather… Also, I called my friend's mom and It connected to someone else. It is always an adventure when I call there.

Anyway, I would like to submit a 5-star rating for Ms. Joeylyn!

Gracias,

Marcar

Clearwater, FL