Assurant Damaged Device Returned - Not Recived

I filed a claim for a cracked screen in Feb. 2021. The claim was approved and I was sent a new (most likely refurbished phone). This, after I paid a $99 deductible, not to mention hundreds of dollars in insurance premiums, over the years.

A week after I shipped my old phone back to Assurant via USPS, in the Assurant prepaid envelope that they had sent me, I checked the tracking number on the USPS site. The package had been delivered. I thought no more about the matter.

About a week later I received a letter from Assurant, saying that they had not received my package. I called them, and gave them the tracking number and delivery date. The rep thanked me and said that he would take care of the situation.

This was back in Feb. Heard not a thing more about it, until now. On my May bill from T Mobile, I have a charge of $510 from Assurant for the old phone that I sent back to them in Feb.

I called T Mobile immediately, asking what the charge was for. The T Mobile rep said that he would transfer me to somebody who could help. He transferred me to Assurant!

I was then told, by the Assurant rep that they had found the package, but that there was no phone inside. So, the EXACT same story that I am reading all over the internet, as well as on this site, concerning this company.

Assurant says that they have opened a new investigation, and it should be complete in 3 days. What this means, I have no idea, but guess I will find out. Outrageously, they want me to call them back after 3 days, to find out the results of the investigation.

I have contacted a lawyer, who after seeing all of the EXACT same complaints from, literally, hundreds of people on the internet, is considering a class action law suit.

I have also contacted my representatives in the U.S. Senate, in the U.S. House of Representatives, my State Legislators, and have filed complaints with my state’s consumer protection bureau, as well as the Better Business Bureau.